Air Canada Compliment - Lost Baggage - Small Price to pay for Good Service
I recently was scheduled to fly from Milwaukee to Philadelphia to Toronto via US Airways. My flight to Philly was delayed which meant I was going to miss my connection to Toronto. US Airways pawned me off on Air Canada via a 2 hour bus trip to Chicago. I arrived in Chicago O'hare 10 minutes before my flight was to leave. I got to the Air Canada ticket booth and they were extremely helpful, pleasant, and went out of their way to make sure I made my flight from Chicago to Toronto even though my ticket was with US Airways. My baggage didn't make the flight however given the excellent service I received, I cannot complain. Also the quality and conditions of the planes on Air Canada are far superior to anyone else in North America. I'd rather have safety and good equipment, and helpful people at the airports, even though they may lose a bag from time to time.