Air Canada Complaint - No customer service
I cannot believe Air Canada has no Customer Service person you can contact to resolve problems. After travelling with Air Canada for many years we have slowly switched air carriers through the years. The service on other airlines far surpasses Air Canada's we have always had great response with West Jet.. If they loose your luggage they give you no hassle will even give you a credit if you pick it up at the airport. Air Canada on the other hand is very good at saying no and we cannot help you. I have a complaint which I would like to resolve by speaking to someone as it involves supplying different types of information but am faced with people saying that there is no customer service person which I can talk to. I must first send in a complaint by fax which is kind of a last century thing. Who has a fax anymore? Then they may contact me. Good luck everyone if you have any complaints. I feel it is ignorant that you cannot have a telephone conversation with someone in this day and age with the economy the way it is. I am so glad there are other airlines.
Just thought I would share my dissatisfaction. Hopefully the better carriers Win in the end or they change their policy. I was told they took away there customer service phone line 20 years ago by a manager in MTL.
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