We went to My Bob's Discount Furniture in Carle Place, NY looking for a Trundel Bed for my kids. We were helped by a friendly sales associate named Jeff. Until we made the purchase this person had answered all our questions patiently. Our troubles started after the purchase. The bed had arrived but was missing a Mattress and railings for the drawers. The delivery person had to wait for 2 hours to get a customer service representative who is very rude and impatient and had dropped the call while the delivery guy is explaining that the customer's order is missing a few pieces. We had to call the My Bob's several times and are greeted with call waits of longer than 3 hours. After trying several times a lady told us to expect the missing pieces a few days later. But the truck never showed up. We are still waiting for the missing pieces. It's been 2 weeks since we made the purchase and a week since the initial delivery. It's impossible to talk to a real person. The customer never answers your emails or phones. Horrible customer service. Horrible purchase experience. Never ever buy from Bob's Again and Never recommend buying from Bob's.