MINI of Charleston Complaint - Poor respect of privacy and safety at MINI of Charleston
CHARLESTON, SOUTH CAROLINA -- I purchased a used 2006 Jeep Wrangler Unlimited from MINI of Charleston. During this process I was assured the vehicle was inspected and was even offered various warranty options. I did accept an engine and drivetrain option but this is unrelated. There were two separate service issues that occurred.
1. Poor respect for privacy requests. I was asked to sign a sheet allowing them to contact me after the purchase and I refused. I was told the sheet must be filled out to complete the sale but they would mark it "do not contact." I went so far as to mark it myself. The next week I received an automated call and complained to the associate. They blamed this mistake on a "database error." Do not sign anything allowing yourself to be contacted regardless of how they represent it.
2. In a much more serious issue, after owning the vehicle for two weeks I noticed the plate over the passenger side seatbelt was missing. I searched the vehicle rear floor and could not find it. I tested the seatbelt and it does not function. It will not lock position in an accident. I contacted my sales representative and brought in the vehicle. I assumed safety was part of the inspection. I have since called their service line and was told they do a certified inspection of used cars and this includes safety inspection.
However, they will not repair or replace the seatbelt. The most they were willing to offer would be to sell me the part or charge me full price to have it replaced. It seems minor but I had the assurances of their mechanics that the vehicle was sound and I spent two weeks with the most important person in my life sitting in that seat. I hate to think what would have happened if I had not noticed the issue myself. I now even questions my airbags, etc...
If you decide to purchase from Rick Hendrick MINI of Charleston please be prepared to be bombarded with emails, phone calls, and little notes in your mail slot every day for at least a month. Do not expect any help if basic human safety is your concern. They will sell you a vehicle with faulty safety equipment and will not assist in repairing it.