Sears Complaint - Sears Repair Service
PENNSYLVANIA -- The issue is as follows:
March, 2010 – Our Amada refrigerator stopped cooling. Having worked with Sears service department in the past, we called them to come out and have it fixed. The tech arrived at the very end of his appointment window on March 30, 2010. He looked at the fridge and informed me that the compressor needed a new switch installed. He cleaned the coils for me and then went to his truck and pulled out a hard-start compressor switch which he then installed on my fridge. He then told me that since we were good customers, he would not charge me for the part, only the visit and the coil cleaning. I paid via check, elated that I had gotten such a deal, and he went on his way, leaving the fridge cooling again.
October, 2010 – This past week, the fridge stopped cooling again. Being loyal customers, we called Sears to come out again. On October 27, a new tech arrived at our home and inspected the fridge to determine the issue. He proceeded to tell my husband that the compressor was completely blown and would need replacement. He then informed my husband that the cause of the damaged compressor was the hard-start switch that was installed. He said that switch was not an approved part for Sears service to install and it is what caused the compressor to fail. Imagine our shock at this news, knowing that the switch had been installed by a Sears tech in March!!!
When my husband explained that the switch was installed by Sears in March the tech at our house did not believe such a thing would be done. And I have to say, we agree. We asked him what he could do for us and he said it would be $780 for repair and he might be able to give us a 10% discount for our trouble. Unacceptable.
I called customer service and was directed to ‘write a letter’ to express my displeasure. Are you nuts?!?