BMW Financial Services Complaint - BMW Financial Services - Customer Service
Customer Service - Complaint
BMW's are great cars! BMW Financial Services are horrible people to deal with. Don't use the financial services, they are great when they are taking your money, but they do nothing for you when you really need them.
My lease expired in August and so did my state vehicle registration. I extended my lease for 2 months and in that time frame they, BMW Financial Services, the technical owners of the vehicle did not send me my renewal documentation and also refused to send me a power of attorney so that I could register the vehicle. They said the lease was over so they would not send me the power of attorney and it was my responsibility to register, how I am to do this when I don't technically own the vehicle. Further, I paid off the vehicle, they cashed my check and have the money, because I sent a personal check rather than a registered check, they are holding the title for 15 days, their policy. I call it punishment for not sending a certified check. I was out of town on an assignment and could not send a certified check so I did what I could. They have since cashed the check and have the money, but they want me to further get a letter from the bank and send them a photocopy of the cashed check by Fedex to prove that they have they money. Can't they check themselves, they cashed the check, don't they record it in their account, don't they have an accounts receivables department. All this so that I may be able to get my title a couple of days earlier, maybe. I could do all this and they said that maybe they might send it a couple of days earlier, maybe. I am in a pinch because I got stopped by the police for having an unregistered vehicle and was told that they could ticket and tow me for that offense. I told this to BMW FS and told them of my difficult situation, they did not care.
So don't fall to their mercy, because they do not believe in customer service.