Dell Computer Corporation Complaint - Soldiers' and Sailors' Civil Relief Act
AUSTIN, TEXAS -- My son is a U.S. Marine and was called to Active Duty status on January 21, 2005 and left for Iraq on February 22, 2005. My son made a partial payment to Dell in January, before he left. As soon as Dell did not receive their whole paymant required, they called non-stop Monday-Sunday, every hour on the hour, sometimes 2-3 times an hour. I told Dell that he was not here and was being deployed and that they would receive the whole payment due next month by the due date, because I would be making his payments for him, while he was away and not to call again. Dell still insisted to call everyday, every hour on the hour and would not stop calling. During this time, I had faxed 3 times and mailed a copy of his deployment orders to Dell. I submitted to Dell all the necessary paperwork about his Active Duty status and informed them of his desire to invoke his right to the Soldiers' and Sailors' Civil Relief Act. He incured this debt before his Active Duty status. Even after Dell received all this information several times, they continued to call and harass our family. I received from Dell a letter stating that they would not work with us and that an overseas deployment is not the same as a movement to Active Duty. He was called to Active Duty in January 2005 and is in Iraq, serving in Operation Iraqi Freedom and that is what the military calls Active Duty status. I am afaird, that if I can not make a whole payment each month on his behalf, that Dell will start calling again and harass our family again. I am still going to pay Dell each month. I would like for Dell to work with our family and resolve this situation and acknowledge our son is in a war on Active Duty status.