Work Out World Complaint - I am reading many complaints about WOW
TINTON FALLS, NEW JERSEY -- I see many problems that people are having with WOW.
I had to move away from Bally's and the cancellation procedure was painless. My membership was less than a year. The prices were reasonable and there was even a pool.
I joined WOW and tried to freeze my account soon after I was recovering from surgery. I was shocked when I was told by WOW that they would be charging my account for a freeze while I was not using their services. The price is almost the same as having a regular membership. When I signed up, I told the salesperson that I would be undergoing surgery and asked what she could do. She said they could put my account on a freeze. I do not remember her saying anything about paying money for a freeze.
If you try to talk to them with a complaint, they will not handle complaints on the phone. You need to send them an email from off a form on their website. In their responses, they reply "This request is deemed solved." I told them I deemed it "unsolved" and they said the system automatically replies that the problem is "deemed solved."
A freeze should mean that you will not be billed while you are not using their services. Their terminology is misleading.
Another consumer website member recommends we contact the Monmouth County Consumer Affairs and file complaints online about WOW. Their website is http://www.co. monmouth. nj. us/page.aspx?ID=1686. It should be easy and convenient to do and we can team up on this one and hope for action from the County.