Sprint PCS Complaint - December 2004-March 2005
BUFFALO, NEW YORK -- I live in a suburb of Buffalo NY.. after christmas I went to the sprint store to purchase a new phone being my old one broke of 3 years, (spring from flip came off) They told me they could fix it, but I wouldnt have it back for two weeks.. whatever, i needed a new phone anyhow..took my sons phone in to be fixed as well.
I purchased my new phone. Left it there for them to transfer my old phone numbers into my new phone, and left my sons phone there to be fixed as well. I was told to come back in two hours.. So i did.. They went on about how my old phone wouldn't turn on, they couldnt transfer numbers. My sons phone apparently suffered water damage..(it didnt) so we had to pay for a new phone for him as well. 249.00. They wanted to keep my old phone and my sons old phone. Buy them back for 25 dollars (to be applied to account only ) I told them no.. after they put up a fuss.. I win, I grabbed my phones off of the counter..After I paid for all my new phones, I get my new phone home. There isnt any service.. I charge up my old phone. It works.. Its on and charging.. I took my sons old phone to be looked at. It never suffered water damage. It was merely a dead battery . they never took these two old phones "in the back" to even do what they were to do with them. they never put my service for my new phone into the computer until i went back 24 hours later and apoligized for their mistake.
Now.. 3 months later , I take my sons Samsung 3 month old phone in because it had a broken antenna and power would cut in and out. I asked them to put a new antenna on it and maybe a new battery.. and I wanted to pay my bill. So they write out the order slip to take "in the back".. Tell me to come back in two hours for it. In the meantime, they punch up my account for bill paying. Sales rep states.. "OH MY.. Looks as if you are entitled to a 3rd line on your PHONE ! How awesome. what do you think ?" Being that I was thinking of getting a 3rd line for my other son.. I thought "why not " I said how much are the phones ? "She said "Instant rebate ! Pick out whatever you want."So I did.. The good 279.00 phone.. She starts doing whatever on my account again, and says OH NO. You are on a restrictive account so you need to pay 125.00 that you will get back in a year.. Now that my younger son was with me.. I couldnt say no and let him down. So whatever..I paid it... then the total is 267.something odd cents.. I said WHAT?????? I thought there was an instant rebate? She said "there is.. for 150".Im trapped now anyhow... wth !
I come back two hours later for the 3 month old phone.. "It suffered a hard FALL, there is a crack in it" I was told!! My son never leaves the house with it.(goes to school then off to work from 3-9pm) My home is all carpeted. Even the basement.So, falls or hard hits arent covered under warranty.. I need to buy a new phone !! And the antenna wasnt even fixed !! I asked to see my phone.. And of course, it came out from " the back" and sure enough... It looked as if it was taken apart and there was a LARGE crack in it. This phone WAS NOT in this shape when I took it there... I looked all over the phone before I took it in. There were no cracks or damages on it!
She gave me the phone back... told me to go in tomorrow to speak to the "Manager" I left the phone.. and told her FIX the antenna as i asked !!! We will see what happens tomorrow, I will keep you all updated.