AutoEurope Informative - Use AutoEurope with Caution
Most of the reviews of this company (AutoEurope) are poor. Since I have had both good and bad experiences with them (I've used the three times), I'd like to share some hints for having a positive experience with them:
-- If the agent who answers the phone is grumpy or short with you, call back or ask to speak with a supervisor. Their service ranges from superb to abysmal. This is true for both the rental agents and Customer Service.
-- These folks are "brokers;" they own no cars but match you up with the "best deal." This is often with Europcar, which has appaling business practices (IMHO) -- dirty, unreliable cars, misrepresenting fees, refusal to provide documants, etc. Buyer beware with Europcar! Ask for quotes from other companies, which will often match Europcar's prices.
-- Be aware that, with some of their companies, road tax and "location fees" are not included; others include them. Ask your agent to compare all items being included in the quote.
-- Continue to monitor prices. Call back every week to see if there have been "better deals" posted. The company will change your reservation until pick-up day.
-- If you don't like the car upon pickup, insist that the agent call Europcar. They WILL advocate for you.
Of my three experiences with AutoEurope, one was entirely positive, one terrible, and one mixed. I would use them again, but with greater caution. Meanwhile, I will continue to look for alternatives.