[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
Guardsman Complaint - Run around for sure - Guardsman furniture protection (Valspar/Guardsman)
Guardsman furniture protection (Valspar/Guardsman) - Complaint
GRAND RAPIDS, MICHIGAN -- Http://www.bbb.org/Minnesota/business-reviews/manufacturers-and-producers/the-valspar-corporation-in-minneapolis-mn-1186
The BBB rates them A+, but I absolutely disagree. They are denying my claim for a water stain after having me call them, send them my plan information and a sheet filled out with claim information. They then sent me another letter asking me for a copy of my receipt showing proof of purchase (which I amazingly had after 3.5 years). Now I receive a letter stating that "the required timeframe for the stain or damage has not been met under the terms of the protection plan". Bologna because I called them within the required 5 days! I think they hope that everyone will get tired of jumping through hoops or will not have the required information to send to them. They are scammers and just want to take the money and run. I am going to contact them further on this, but wanted to share the link to their BBB site....which I will definitely be filing a complaint through if they do not resolve this for me! Please go to the BBB and let your complaints be heard.
The BBB rates them A+, but I absolutely disagree. They are denying my claim for a water stain after having me call them, send them my plan information and a sheet filled out with claim information. They then sent me another letter asking me for a copy of my receipt showing proof of purchase (which I amazingly had after 3.5 years). Now I receive a letter stating that "the required timeframe for the stain or damage has not been met under the terms of the protection plan". Bologna because I called them within the required 5 days! I think they hope that everyone will get tired of jumping through hoops or will not have the required information to send to them. They are scammers and just want to take the money and run. I am going to contact them further on this, but wanted to share the link to their BBB site....which I will definitely be filing a complaint through if they do not resolve this for me! Please go to the BBB and let your complaints be heard.
Comments:
Posted by Alain on 2010-10-31:
Good advice on filing with the BBB.
Posted by Anonymous on 2010-10-31:
"I called them within the required 5 days"
This, I do not understand. 5 days after the stain occured? How long is this warranty good for?
This, I do not understand. 5 days after the stain occured? How long is this warranty good for?
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
