Levitz Furniture Corporation Complaint - Inferior Bedroom Set and Horrible Customer Service
BROOKLYN PARK, MINNESOTA -- We purchased a bedroom set from Levitz in Brooklyn Park, MN and asked the salesperson if the furniture was hardwood and she replied yes it was. Everything went fine up until they delivered the furniture a month later. The dresser was cracked, the armoire was two different colors, the laminate was peeling, nothing was aligned properly and overall it looked very tacky. They also forgot the footboard and hardware for the mirror. We called Customer Service after we picked up the items they forgot to deliver. After we took a good look at the final items we decided we couldn't live with this since it costed us $3,000.00 and it looked like something we could have purchased at a discount store. We called the following date to ask for a refund and for them to pick it up. We were then informed that they could order us a new set or if we didn't want the bedroom set we would be charged a 25% restocking fee. Why should we be charged 25% when the product was terrible? We went to the store that evening and spoke with the Manager and she was very rude and disrespectful and wouldn't do anything for us. She admitted to us that it was mostly particle board and basically blamed us because she said we should have read the card that is hanging on the products and we would have known. She told us "what you see is what you get" which is not what a dissatisfied customer wants to hear. No signs of being sorry for anything. We were also told that "all sales are final". I let her know that this is always the case when a company is closing their doors but never heard of paying for full price merchandise and "all sales are final". Interestingly enough this was never mentioned when they sold us the bedroom set. This is the most deceptive company we have ever done business with and we have since filed claims with the Better Business Bureau and the Attorney General's office. Just today we went shopping to replace this furniture at PM Bedroom Gallery and paid a little bit more but got solid hardwood with a lifetime warranty free of charge. These are the companies we will be seeking out to do business with in the future. BEWARE OF LEVITZ, they only want to make the sale and forget about how to treat customers properly with respect. The rumor is they are going to be bankrupt and are having a hard time making the rent payments. If anyone has had luck getting anywhere with Levitz I'd be interested to hear how it came out.