Wells Fargo Home Mortgage Complaint - Waiting for Robinhood
I am a school teacher and my husband is a contractor, both once considered good jobs. Three years ago, my husband had a heart attack, which put him out of commission for about a year. Once back on his feet, with the fall of our economy, was unable to find much work. It seems so long ago that we called the mortgage company to inquire about a modification. We could no longer afford take our mortgage payments.
We set up twice a month payments for awhile, thinking that the smaller amounts might be easier to keep up with, but when the money isn't there, it isn't there. We were told that we had to be "Behind" on our mortgage to apply for a modification. So missed a payment and started process. It took forever! We finally got the packet, and just like so many others, filled out every form, gathered every check stub and document and sent them in promptly. Hurry upland wait, and wait, and wait some more. Oh and don't male a payment until you hear from us! We were denied because our income was $26 month short.
We heard about HAMP and asked if we might qualify for this? We started the whole process over and waited. When we finally got our trial payment amount, it was too high. We were to make these payments in Nov, Dec, and Jan. We had dropped our health insurance (very scarey with husband's heart condition) to an HSA (still costing us $1000 a month and now we pay all medical out of pocket) to free up a little more of our monthly income. This would not take effect until January. We called to explain and were told, "just do the best you can." They wouldn't accept a partial payment so we were able to make the payments in Dec, Jan and Feb. Again you wait, "do not make anymore payments beyond the trail until you hear from us." Again we were denied because we didn't make the payments instructed.
We applied again and were told that we are now too far behind but we just got a check in the mail from Wells Fargo for $10,000! On the stub it says, "misappropriated funds."
Go figure! If the banks could ever figure out that the right hand and the left hand need to communicate, we just might get through this whole housing disaster....but since the banks are the only ones benefiting so why would they care?