Wells Fargo & Company Complaint - Wells Fargo Auto Finance Department
The most complex (and now the "rudest") company I've ever dealt with.
Occasionally, I have been a couple of days late with payments on my car loan.
Every time I've been late, Wells Fargo has hounds me, calling on my cell phone upwards of 10-12 times a day (at least).
When I choose to deal with them, they are arrogant and when I tell them I already spoke to a previous representative they get snippy with me.
Nothing is more annoying than these cold calling representatives acting like macho collection agency STALKERS!! They call at all times of the day from many different parts of the country. They don't swear at you but they try to make you feel like feces when you're a few days late!! They ask you why you're late as if they really care or if it's their own personal business. We are in a bad economy where people are charging off accounts in droves. Why do you think sometimes we are late?!?!
I guess that's why they like charging those outrageous 20% late fees. I guess they can't afford competent profesional help. A little sensitivity training wouldn't hurt either.
I'd love to see how they would feel if I called them a hundred times a day and badgered them. I think every consumer who ever had to deal with these people should sit back and call them all day and see how they'd like it!! The way these people act sometimes can bring a consumer (or two) to tears!!