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Tri County Toyota Complaint - Don't Buy A Car From Them........Sharks In The Water

Review by victim of tri county on 2010-10-30
LIMERICK, PENNSYLVANIA -- I was a return customer to Tri County Toyota in Limerick PA. They were disrespectful, and fed on me like I was chum in the water and they were sharks. I didn't challenge the sticker price but when it was time to sign given bogus info about a previous warranty and they told me they don't have time for me now, come back Monday. They already had my trade in! They said they had customers waiting to get their cars. Ummm hello, I was buying and paying cash.

Told me to "just go then, we can sell it to someone else". Will be contacting the Attorney General about unfair practices. Kept telling me I misunderstood when really, they misrepresented themselves.
Comments:10 Replies - Latest reply on 2010-10-31
Posted by trmn8r on 2010-10-30:
I don't understand what the issue was - what exactly is "bogus info about a previous warranty"? This seems to have caused the whole deal to fall apart.
Posted by getoverit on 2010-10-30:
It sounds like you didn't actually buy a car this time and that's probably a good thing. It also sounds like things occurred during the negotiation that caused someone at the dealership to think they might be able to make a better deal with another customer.

It may have been a somewhat unpleasant experience but you haven't said what misrepresentations they made or what harm to you was caused.
Posted by Starlord on 2010-10-31:
Am unable to understand what exactly your complaint is from this mishmosh. Please order your thoughts and try again. For any advice, we need to be able to understand what you are saying.
Posted by Anonymous on 2010-10-31:
Wait a minute. Did you tell them you want your car back? how was your car traded in before you purchased another car? I wouldnt have left that dealership with out my damn car back!
Posted by idontthinkso on 2010-10-31:
The trade in process is usually separate from the purchase process. Some people just sell their unwanted vehicles to be repaired (badly) and resold. Sounds like someone was having a bad day and decided you weren't worth the effort. Returning your car would have likely meant massive paperwork, and an explanation to the boss.

This sounds a bit off, like we don't have all the information. But I have never had a positive experience with ANY stealership, so I don't doubt it too much.
Posted by Anonymous on 2010-10-31:
So you had to like walk home? Are you kidding? When I do a trade-in, they factor in the value of the trade directly on the sales contract. It isn't done as a seperate transaction. Sounds like they stole your car. Trade-in values are notoriously low.
Posted by Anonymous on 2010-10-31:
Yeah sounds like you agreed to trade in the car IF you purchased another vehicle. How can they just take your car and tell you to leave? Sounds like theft to me.
Posted by getoverit on 2010-10-31:
My experience with trade-ins is like what incrediblelee said - the trade in is part of what you are paying for the new car. If you not getting a new car - they don't get the trade-in.

The OP didn't say anything about whether s/he got his car back - or whether s/he asked to get his car back, or what.

It's all pretty vague.
Posted by Anonymous on 2010-10-31:
The only reason we trade-in and settle for that ridiculously low price they offer is because A. We don't feel like selling it ourselves and B. We drive off in something else so there is no gap with no vehicle. Some fortunate folks have a spare car or two laying around but most don't.
Posted by getoverit on 2010-10-31:
The trick is to look on edmunds.com and see what the car you are buying usually sells for (not the sticker price) and then see what the car you are trading in sells for.

Go to the dealerships and make an offer. If they BS you, walk. If they have some little game to play (like "Gee, I don't know, I better check with the manager on that"), walk.

If they know you're serious, they'll call you back when they're ready to get serious. Always be nice and let them know you're ready to talk business if they want to talk business.

But incrediblelee is right. You'll get a wholesale valuation and substantially less than what you could sell the car for on your own.

Personally, I think it can be a great service. I've sold a couple of cars on my own and it takes time. The last three times I bought vehicles, I drove mine in and drove a new one out. They did the title, tags, inspections, and set up the financing. It all saved me a lot of hassles.

But don't let them jerk you around. BE READY TO WALK.

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