Whirlpool - Avoid at all costs, or it will cost you
Whirlpool front loading washer - Complaint
We got our Whirlpool front loader washer and dryer from Lowes in December of '09. Never seemed quite right, sometimes clothes were soaking wet after cycle was done, funny smell coming from washer. The dryer acted up, too. Even with the power off, it would turn on and off by itself all night long, every 20 minutes or so. Then the big ouch....October 6th the washer filled up with water and the door locked and would not open. After talking with the customer service representative from Whirlpool, finally got the door open only to have water go everywhere on the brand new floor. Tech came to the house (several days later) and said there was a faulty mother board (I assume he meant computer board). He called the company (mind you that was October 8th or 9th) and said the part was on backorder. It is now October 31st and no part. I called them back and the tech said the part was still backordered and would not be available until Nov 13, then they would ship to the distributor, from there ship to the repairman. Looking at the end of November. In frustration, I called Whirlpool and nice gentleman I spoke to said he would try to get the part (seeing how I have eight children and 8 loads of wash a day) to me overnight express by Friday or Saturday. Of course nothing came. I have gone a almost month without a washer that cost $1500 by the time you buy the washer and pedestal. I estimate the laundromat would have cost me approximately $800 by the end of November. After researching, Whirlpool has had a ton of complaints about the computer boards being faulty so you would think they would fix the problem or have the parts readily available but instead they brag about lean manufacturing on the website. I am all for corporate efficiency, but once you have taken that much money from people, I think you owe it to them to backup your product and address it in a timely manner. I know a class action suit has been filed concerning the mold issue, but hopefully someone will broaden the suit to include faulty parts and failure to fullfill warranty obligations.