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Gary Rome Kia Complaint - Gary Rome Kia ridiculous attempt to sell me poor car, then focre me to waste 12 hours, $150 and leave

Review by Fedupconsumer on 2010-10-31
ENFIELD, CONNECTICUT -- After running my credit and setting up pick-up for the car I had identified, I made a two hour trip to sign the documents for financing and pick up the car I had been speaking with a salesman named John Bruso, who had been very conscientious and consistent up until I showed up on Friday morning. The major problem was that Gary Rome Kia had a replacement credit specialist in that day, ran my credit again (watch this folks as every time your credit is run you get whacked by two points on your fico). So my credit got mixed up with two other similar names, they tried to sell me the same car with 2,000 extra miles on it with no discount for the discrepancy, dog hair all over the car, burn holes in the seats, scratches and scuffs, basically it wasn't even detailed. I ended up spending 12 hours n trains back and forth when all the replacement finance person could say was "Sorry", you'd think they would have taken care of this before I spent the whole day and $150 to get up there to pick-up the car. I kept my head level as I could, did not complain, or get angry. I was just overwhelmed by the sheer stupidity and pure lack of effort to remedy the dirty, increased mileage car and the mess up with the credit. John Bruso who claims he's been selling cars for 12 years, was a deer in the headlamps. Everyone else stayed clear and Gary Rome was missing in action. Sickening, unbelievable and shocking overall. Stay away from these characters. It's like the keystone cops and you'll pay the price. The wouldn't even give me a stuffed animal (sock monkey) to make something positive come out of the whole day wasted, no car, effort to push a messed up and higher mileage car when I am stuck two hours from home.
Comments:5 Replies - Latest reply on 2010-11-04
Posted by bcd on 2010-10-31:
Did the car have an additional 2,000 miles, dog hair, burn holes, and scratches that appeared since you previously test-drove it? Or, did you agree to purchase and finance a car before you saw or test-drove it?
Posted by Critical_level2 on 2010-11-01:
It sounds like they tried to sell the OP the same model car but with the extra mileage and damage to it.
Posted by bcd on 2010-11-01:
The OP said “they tried to sell me the same car”
Posted by Fedupconsumer on 2010-11-04:
Hi bcd and Critical. I took the train up from Westchester having not seen the car except in photos. They walked it and when I got there the salesman simply explained that the GM was using the car and that he couldn't adjust the price because of the added mileage. He also commented that the "detailer" must have just done a cursory job as the cup holders were also dirty, caked up with sticky stuff and he was clearly surprised that the burn was on the seat and suggested that a specialist who repairs these burns can do it and he is located in Albany. All frankly useless answers when suggesting the car was ready to be delivered. It was far from that. I wouldn't even have taken a train or have had any interest if these damages and the mileage was disclosed at the time. It felt like a good old fashioned attempt to pull the wool over my eyes besides the keystone cops type hold the finance department had on the application shrugging their shoulders and saying sorry after approving the load, the rate, the payment etc... Truly ridiculous and yet dealers like this still stay in business. All I can do is shake my head and they really don't seem to care.
Posted by bcd on 2010-11-04:
I recommend you never discuss financing prior to test-driving a car. You would have noticed the excess mileage and damage earlier and could have avoided the credit check process.

Another tip—never tell the dealer how much money you have to spend or how much you can afford in monthly payments.

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