Times Warner - Carolinas Complaint - Lack of Customer Service
RALEIGH, NORTH CAROLINA -- Times Warner - Carolina's (Raleigh Area) has the worst Times Warner Service I have ever encountered. I have been with Times Warner for over 15 years.
This week my DVR failed for the 5th DVR in 2 weeks. They cannot send a technician out because they cannot schedule for the next week as the schedule is full and they have no way of scheduling for the following week because they have no calendar yet for that week.
My DVR(SA) and the Mystro Software has had so many issues in the past 6 months it is unbelievable that the FCC has not fined them.
My DVR is now in permanent failure according to their tech on the phone. He put me on a some type of "Waiting List" so they would call me if an appointment opened up. It has been 2 days now and no call. Figure they are just stalling till next week and I will call back and complain and then they wills schedule for some time later next month. Mean time - No Cable as the DVR box must work to get reception.