Flirty Fashions Complaint - Poor customer service -Specialty dress order
I had a terrible buying experience at this store. I purchased 2 expensive specialty dresses for my daughters' Homecoming event scheduled for September 12, 2010. On August 13, 2010 one dress was purchased and the store did not receive it until September 7, 2010. It took the store almost 1 month to get the dress in. Every time I called to find out the status I was told it was being shipped...clearly a lie since I later found out from the owner that they were having trouble buying the dress from multiple manufacturers. This store never had their story straight and would not return phone calls. In my opinion, they should have communicated this information to me right away so that I could shop elsewhere if I chose. The other dress order was ordered on Aug. 20, 2010 and cancelled by the store a week later due to unavailability, but I was convinced by the salesgirl to buy the same dress in the store in the only size they had (much larger)and it could be altered..no problem. What I found out later from the alterations store was that the top of the dress could not be altered due to all the bead work. So the dress did not fit my daughter properly. Also the dress was missing beading and had loose beads. When I confronted the salesgirl, her response to me was that the dress was a final sale, nonreturnable, just hours after I bought it. This was never told to me prior to the purchase. The store has not produced the replacement beads as promised or reimbursed me for the alteration work to fix the beading. The owner won't take responsibility for this unacceptable service. I explained that I thought the store should reimburse me for some of the alterations and discount the dresses for all the duress related to the delayed delivery of the product. My conversation with the owner on Sept. 16 ended with her stating she would investigate my claims and contact me by Sept. 21. It is Sept.23 and the owner has not contacted me.