Empire Carpets Complaint - Empire Carpets Builders Grade Garbage
We moved into our current home 5 years ago and the people who lived here prior to us had a feral cat. We spent $700 on carpet cleaning and still the carpets would not come clean..we decided to go with Empire because of their ads to install quickly...that they did. Not sure any of the installers spoke a word of English. The berber carpet in the Family room has held up the best but still looks much older than 5 years...the neutral tan color carpet we got through out the house looks like it is 10-12 years old...it is worn and will not even come clean now with the wet vac. The carpets are disgusting...it is the worst carpet ever and I will NEVER use empire again...i would rather wait and get a better stain master type carpet then the junk that Empire sells...catchy jingle but it's all hype and not worth what you pay. It cost us $6,000 to re-carpet the entire house and in 5 years the carpet is totally shot. Can't wait to get rid of it and chalk it up as a bad mistake and impulse move on our part...NEVER NEVER by Empire You will get cheap crappy carpets installed quickly
Company Response on 11/01/2010:
Thank you for bringing your carpet experience to our attention. We would like to research your concerns and explore a resolution; contact us directly at 800-588-2300 to assist you.
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