Sears Repairs Complaint - Disgraceful service - GE washer repair

Review by cherN on 2010-11-01
My 5 yr old washer began leaking water on 10/23/10. I called that day to schedule an appt with a repairman, since I had just renewed my Sears warranty 2 weeks before. The repairman came to my home on 10/28 and was there for exactly 15 minutes, telling me the problem was not my washer but the drain behind it and "you should have your husband put a snake down the drain, there's probabaly a lint ball stuck". That evening, after my husband put a snake down the drain, only to find that it was clear, he attempted to run the washer. Again, water was leaking. My husband proceeded to take apart the washer himself and very easily found the source of the leak, inside the washer. Today is 11/1 and I still do not have a working washer because Sears refuses to send anyone out until 11/3, despite the total LACK of service provided to me initially. All of my appliances were bought at Sears but I will NEVER spend another dime there and they have lost a good paying customer!
Comments:3 Replies - Latest reply on 2010-11-01
Posted by Venice09 on 2010-11-01:
Appliances are sometimes easier to fix than people think. I usually have a pretty good idea what's wrong, and then my husband does the repair. Also, you can shop around online for competitive prices on parts. It ends up being a lot less expensive than extended warranties and can even be quicker than waiting for a service appointment, especially if the parts are available.
Posted by zeldaz on 2010-11-01:
We had the same experience and ended up having the repair service here twice. We also made the same decision and have been much happier. By the way, the push buttons on the pad of our dishwasher began to curl out. We had to fight to have it replaced. Within months the the push buttons were curling out again. We put packing tape over it and reconfirmed our resolve never to buy from Sears again.
Posted by T on 2010-11-01:
While it is true the first repair person made an incorrect diagnosis, a 5-day wait for a revisit doesn't seem way out of line with what appears to be a nominal wait of 2-3 weeks based on other consumer reviews. Not that this makes it any easier, or solves the problem of getting laundry clean in the meantime.

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