Sears Repairs Complaint - Disgraceful service
My 5 yr old washer began leaking water on 10/23/10. I called that day to schedule an appt with a repairman, since I had just renewed my Sears warranty 2 weeks before. The repairman came to my home on 10/28 and was there for exactly 15 minutes, telling me the problem was not my washer but the drain behind it and "you should have your husband put a snake down the drain, there's probabaly a lint ball stuck". That evening, after my husband put a snake down the drain, only to find that it was clear, he attempted to run the washer. Again, water was leaking. My husband proceeded to take apart the washer himself and very easily found the source of the leak, inside the washer. Today is 11/1 and I still do not have a working washer because Sears refuses to send anyone out until 11/3, despite the total LACK of service provided to me initially. All of my appliances were bought at Sears but I will NEVER spend another dime there and they have lost a good paying customer!