Ashley Furniture Complaint - Disappointed - Leather Furniture
COOKEVILLE, TENNESSEE -- I am an Ashley repeat customer. Six years ago I bought a leather couch and love seat. This furniture has held up very well. Because of this we went to Ashley for furniture for our new home. I am very disappointed. The cushions have not held up well and have been replaced once. The replacement cushions have not held up either. Two weeks age a repairman came to replace the recliner cushion and pick up the love seat for repair at the ware house. He wanted to make the repair in my living room. I wanted it to be done in the garage fearing damage to my hard wood floors. He wanted my elderly husband to help carry it to the garage. My husband is not able to lug heavy furniture. We were told they would arrange to have it picked up and repaired in the ware house. That was over 2 weeks ago. Today, Monday I called and was informed customer service for this area is not in today.