Pep Boys Complaint - Waste of time and money
NAPERVILLE, ILLINOIS -- I brought my Mercury Sable into Pep Boys in early 2010 for repair 3 times for an apparent electrical short. I had recently installed a new battery so when the first thing they suggested was that I replaced it I asked them to make sure that it was indeed the battery. The assured me this would be done. "Yep, it's the battery". 3 days later my car was dead again. 2nd trip: "Yep, it's the alternator". Are you positive? "definitely" was the response. 2 days later the car was dead. They were never able to figure out the issue partly because I spent ALOT of money with them already with the "guarantee" that it would be fixed. Also there rewards program is really hard to use. The in store people have no idea how to actually use the program and emails to the Pep Boys people online achieved nothing. I'd rather them tell me that they don't know what the issue is instead of going down the line of most obvious parts one by one while I bleed money.
MY RECOMMENDATION: GO SOMEWHERE ELSE. They lie and are incompetent at best.