American Express Complaint - American Express Travel Rewards - Scam!!!!
Using AMEX rewards points for travel is a scam. We recently booked a flight for our honeymoon and had been saving points to help mitigate some of the cost of the tickets to Turks and Caicos.
Problem #1: when you are booking flights, the AMEX rewards website does a great job of confusing the user into thinking the prices shown are for ALL of persons traveling. It is not until after you book that they divulge that all of the prices you are seeing are PER PERSON - and your final total is double what you though it would be. I use the internet profusely and trust me, they could be much more up front on what you are being charged. it's not a coincident - see problem #2.
Problem #2: Make sure you price travel on the 'open market' outside of the AMEX travel website for comparison purposes. After 'cashing in' over 75k points for approx $750 credit towards our tickets, we found that the 'balance' owed on the tickets was the same as if we had used Kayak.com or the airline's direct website. In other words, AMEX charges a PREMIUM for travel and using points on travel is just a waist of points. We thought we were going to get a great deal, but we ended paying what we would have booking directly through the airline, plus I lost over 75k rewards points - thanks AMEX. I'll probably cancel my card soon as now I do not see the benefit of rewards points.