Bob's Discount Furniture Complaint - Horrible Customer Service, Delivered wrong merch., have not corrected!
SAUGUS, MASSACHUSETTS -- I ordered a bedroom furniture set, and they sent two headboards for the bed instead of a headboard and footboard. They had to reschedule a time to come back out, so I had to give up a whole Saturday waiting around for them. So on Sat, they deliver yet ANOTHER headboard!!! Hello??!! Now I have to wait another two weeks and give up another Sat. Every time you call the store or Bob's main # you are on hold for literally an hour. Finally I get someone at the Saugus, MA store, and she is so rude. She does not even acknowledge or apologize for any inconvenience. I will NEVER order from them again!!!