A & E Factory Service Complaint - Worst Service Ever - Refrigerator
This company has the worst service in the country. If they are in your yellow pages move to the next service company. If you have warranty work and your warranty company suggests A&E tell them NO. Here is why
1st visit to my house the technician was in the house less than 5 minutes, stated he knew what was wrong and ordered the parts.
2nd visit to replace the first parts. Our appointment was set for 8am to 12pm the technician showed at 7pm looked at what was ordered and stated they would not fix the problem. He called the technical support of the company to ensure the proper part numbers were ordered. He gave me a list of what would be ordered and sent to the house. He was also upset that he was sent to the other side of Dallas, more than an hour from the appointment he was working, after being within 20 minutes of our house. The parts were received two days after they were ordered.
The 3rrd visit appointment was set for a Monday after the parts were received on the previous Thursday. Again the appointment was a 8am to 12pm. The appointment was today, and the pattern of scheduling continued. I called at 1105am asking if the technician was going to be on time and was given a canned answer read from a book it appeared. The technician showed at 2:30 after my wife had enought and called the company we purchased the refridgeerator from for assistance. After they called the company the technician showed 10 minutes later. The parts were replaced and all was well for a few minutes, but as the technician started to leave the refergerator stated beeping with an error code. Troubleshooting discovered the wrong part number was ordered, making the tech support guy wrong researching the parts during the last visit.
We are now set for the forth visit after the parts are received. The home store manager that my wife talked to told her, "if you are not the first appointment of the morning give me a call imediately."
I have already given my warranty company an ear full. They have marked my record stating I will not use A & E again.
If this is not enought to discorage you from using A & E, look on the web there is more than just this complaint.