Budget Truck Rental Complaint - Save Your Time And Save Your Money
PHILADELPHIA, PENNSYLVANIA -- We made a reservation for a truck. We were told to pick it up before noon, got there at 11 and was told they did not have a truck for us. Got sent to a different location and they had nothing available. Was again sent to another location and again nothing was available (luckily this time we called them first).
We called to complain and the representative said, "making a reservation only reserves the price, not a guarantee that there will be a truck." so I responded, "why don't you disclose this verbally so people can decide, instead of asking me to fill fill out some offer for free gas and ask me how your service was." better yet just make your new slogan "if you wanna rent a truck, live longer, and keep your blood pressure down, you better go to Uhaul instead, you'll save time and money in the end."
DO NOT RENT from them.. Better Business Bureau here I come!