General Motors Informative - VA Man drive 450 miles to complain to GM
DETROIT, MICHIGAN -- A follow up to the story of the Power steering unit that I drove from VIRGINIA (not North Carolina) to Detroit to complain about. Many of the reprints of the story and even the TV interview with WDIV incorrectly stated that I was removed from the GM building. THIS IS NOT TRUE. I did speak with the head of security, he was very attentive. He did what he could to find an individual who could or would see me without an appointment. He did provide me with a name written on his business card of an individual who was not in town but would assuredly listen too me. I received a call from the news reporter while conversing with security at which time we shook hands and I left of my own volition. (read they were happy). As I was leaving I told him who the call was from and my next move. GM released a response via their public affairs person who explained that the power steering unit was "tuned differently" than the cobalt and that it had half as many complaints and that is why they were not made to recall.
That may be true of the COMPUTER programming, it has nothing to do with the electrical failure of the PART. And the fact that the SAME part number is used on SATURNS, COBALTS, MALIBUS as well as HHRs, and the exact same replacement part with NO different codes etc is used as the replacement.
I still have the defective Power Steering part. It is my intention to further this matter to prove GM LIED and is LYING to the owners, the public and the NHTSA. I did not drive to Michigan for simply the $91.63 refund, it was the principle of the issue which I understand is lost on the majority of the country these days. However, my issue went on unresolved and I was treated flippantly for 2 months before I finally took a drive. The gentleman from Detoit (I am too by the way) didn't even get the facts right of the story he was referring to. Can he be believed to even tell the facts as they happened to him? I had a customer complaint case and a number, did he even bother to call customer service 800 number?
I have taken a lot of grief for what I did, and those who spite me are more time than not more hateful int their comments about me. Who is misdirected?