[X]
Write ReviewJump to 
ComEd Complaint - Electricty Disconnection
Complaint
CHICAGO, ILLINOIS -- I received a call from my roommate on Oct. 29 informing my that our electricity had been disconnected. I never received a "Disconnection Notice" or phone call regarding this matter. I then called Com Ed and was informed by a representative that I had to check with the landlord of the building, because he "allegedly" had the meter to my apartment illegally connected to the building. I called my landlord (who finally contacted me 2 days later), and he said he didn't know what was going on. I lived at this address for over a year and always paid my electric bill on time and for the "Amount Due" listed on the bill. I just found out from a neighbor on Oct. 31 where the meters where located. I never had a problem with my electricity since I lived here. Now I have Over $175 worth of groceries I just purchased spoil! I called Com Ed customer service again on Nov. 1, and was "Rudely" and "Falsely" accused of stealing electricity from Com Ed.
That was not her place to make such an accusation and I was greatly offended. Yes, my electric bill has been low. Perhaps it's that fact that my roommate and I have a habit of turning of lights and unplugging electrical appliances that are not in use. The only items that remain plugged are the refrigerator, microwave, T. V/V. C.R and alarm clock. My roommate and I are usually gone all day and the most electricity is probably use between 9:30 to 12 or 2 A.M. I received my next bill on Oct. 30 and looked the entire bill over. (I usually just look at the amount due and just pay whatever it says.) Then, I compared it to my other bills and notice that the amount of kilowatts never increased nor decreased. I don't know if this means there is a problem with the meter (rather or not it is broken), or if the landlord had it connected illegally. But, I have been faithfully paying the bills sent the me, and I am willing to send copies of the bills to Com Ed. I have not "Stolen" nor "Cheated" Com Ed. I can understand if I didn't pay my bills or didn't pay the correct amount, but I only payed what I was billed. I also deserve an apology from the representative for her remarks, and my service should be reinstated and lost of groceries replaced. If anyone should be penalized, then it should be the landlord of the building, not the innocent tenants who get the "short end of the stick"!!
That was not her place to make such an accusation and I was greatly offended. Yes, my electric bill has been low. Perhaps it's that fact that my roommate and I have a habit of turning of lights and unplugging electrical appliances that are not in use. The only items that remain plugged are the refrigerator, microwave, T. V/V. C.R and alarm clock. My roommate and I are usually gone all day and the most electricity is probably use between 9:30 to 12 or 2 A.M. I received my next bill on Oct. 30 and looked the entire bill over. (I usually just look at the amount due and just pay whatever it says.) Then, I compared it to my other bills and notice that the amount of kilowatts never increased nor decreased. I don't know if this means there is a problem with the meter (rather or not it is broken), or if the landlord had it connected illegally. But, I have been faithfully paying the bills sent the me, and I am willing to send copies of the bills to Com Ed. I have not "Stolen" nor "Cheated" Com Ed. I can understand if I didn't pay my bills or didn't pay the correct amount, but I only payed what I was billed. I also deserve an apology from the representative for her remarks, and my service should be reinstated and lost of groceries replaced. If anyone should be penalized, then it should be the landlord of the building, not the innocent tenants who get the "short end of the stick"!!
Comments:
Posted by clutzycook on 2010-11-02:
This sounds like something that has to be addressed with your landlord. If you have copies of your cancelled checks, get them and bring them to ComEd. That might get your electricity turned back on at least. As for the spoiled food, they might reimburse you for that if you have the receipt for the food. Otherwise you might have to get a lawyer and get your landlord to pay for it.
Posted by trmn8r on 2010-11-02:
This complaint, IMO, should be laid squarely at the feet of the landlord.
I wouldn't take the comments of the CSR personally - it sounds like the way the service was set up, the electric company was possibly being ripped off. They take a dim view of that, I assume. No, it isn't your fault. I would pursue the landlord.
I wouldn't take the comments of the CSR personally - it sounds like the way the service was set up, the electric company was possibly being ripped off. They take a dim view of that, I assume. No, it isn't your fault. I would pursue the landlord.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
