Orbitz Complaint - Orbitz Hotel Low Price Guarantee is a Scam!!
I booked a hotel in September 2010 through Orbitz and found a lower fare through another website within 24 hours. I submitted a claim and was refunded the before-tax difference. With a higher price basis for tax calculation, Orbitz charged more tax than the other website, but that difference was not refunded.
The Hotel Low Price Guarantee also promises a $50 coupon, which I received a month after submitting the claim. However, the fine print on the coupon states that I must use the coupon within 2 months to book a hotel of 3 nights or more, which is very restrictive and essentially renders the coupon useless since I have no near-future travel plans.
Therefore, if you're relying on Orbitz's Hotel Low Price Guarantee to get the lowest rate, you're screwed. You'll end up paying more in taxes, and the $50 coupon is useless.
Hotel Low Price Guarantee Terms and Conditions:
If you book a qualifying prepaid hotel rate on the Orbitz Web site, and then find the same room, in the same hotel, for the same dates, at a lower price online, before taxes and fees, we'll refund the difference. If the lower price is found on the Orbitz Web site, Orbitz will rebook your hotel reservation at the lower price and issue a refund for the difference. In either instance, we will give you a refund and a $50 discount on a future hotel or vacation package booking. Just submit your claim to Orbitz before the hotel's cancellation fees apply. Qualifying rates are marked with a "Low Price Guarantee" label.
Orbitz will refund the difference to the credit card you used to make your hotel reservation in approximately 7 - 10 business days. You'll receive the $50 coupon via e-mail.
Remember to make a printout or take a screen shot of the page with the lower rate, in case a customer service representative has questions. Expect a response to your claim within 72 hours. Please read General Terms below for full details.
In addition to the Low Price Guarantee, customers who book a prepaid hotel rate are also covered by Orbitz Price Assurance. If another Orbitz customer books the same itinerary for at least $5 less than the hotel booked on Orbitz.com, Orbitz will refund the difference up to $500 per reservation automatically.