Hydrolyze Complaint - Product decline and bad customer service
NEW JERSEY -- Up until the summer of 2010 I I have used Hydrolyze for almost three years with out complaint. Last summer when I ordered Hydrolyze eye cream I was not sent the eye cream but another three jars of the facial cream (that I would never recommend for anyone and I have a Esthetican license)when I called back they took the charge off my card and ten days later I did receive the eye cream I ordered but the consistency was not right and when applied to the under eye area it actually burned- not just me but also a couple of my girl friends who I got to try it, just to make sure it wasn't just me experiencing the burning. I called the customer service line and told them of my experience they sent another order - same consistency and when I called the representative I spoke with said they had received other complaints and to just throw it away if I didn't want it. So I went out and bought another under eye product to use for the rest of the summer. When fall came around I thought maybe it was safe to give it another try -after all we did experience record high temperatures through out the country and that can effect many cosmetic products - and I ordered three jars of Hydrolyze under eye cream, ten days later nothing had come in the mail and I am forced to go to the mall and buy something else. When I called customer service they where rude, denide the problems they had with their product last summer and told me to just refuse the product and they would then credit the already charged over a week ago to my card. I THINK THE COMPANY HAS LOST IT'S RELIABILITY IN BOTH THE QUALITY OF THEIR UNDER EYE CREAM PRODUCT AND CUSTOMER SERVICE AND AFTER ALMOST THREE YEARS OF USING AND RECOMMENDING SAID PRODUCT - WOULD NOT RECOMMEND THIS PRODUCT TO ANY OF MY FACIAL CLIENTS OR FRIENDS!!!