AT&T Wireless Complaint - AT&T+Cingular Merger Customer Nightmare
SAN DIEGO, CALIFORNIA -- After being a AT&T customer for over 5yrs and happy with there wireless service I decided to up-grade my phone from a nokia phone to a motorola phone, sounds simple right?, Haaaa what a nightmare, I called there customer service to see if I could migrate from there old TDMA service to the New GSM network that they are pushing now,I was told NO! you can't you must sign a new 1 or 2 yr contract with Cingular/AT&T. So after hearing this I decided to cancel my existing service with them and go with the AT&T Free 2 Go service. When I called Customer service to do so I was told that I could not use that plan because the plan was not on the GSM network and would only work with TDMA phones. Now of course none of this information is printed on there AT&T Free 2 go info that is avalible in all of the stores where you buy airtime cards. I explained to the customer service rep what I was trying to do, I liked AT&T's plan that I was on and had been on for 5yrs my contract obligation had expired over 3yrs ago and I was sill with there service and happy I just wanted to upgrade my phone service from the TDMA network to the new GSM network with the phone that I had purchased that was compatible with all GSM network systems. She then said that we could do that and keep everything on my existing account the same, so I thought I was in the clear and ready to start my new service with my new phone. "WRONG", after informing the rep. that I had a AT&T SIM card already in the phone and had all of the proper ID #'s for it the rep. said that I could not use it or the phone on there network. Being a computer network admin. could not believe how ill informed there customer service reps.were. I then asked to speak to a supervisor and was transfered to someone who knew less about the system then the last person I spoke with. So I just threw my hands up in the air after 2.5 hours on the phone with there "CUSTOMER SERVICE" reps. I will be changing providers after all of this and would urge others to do the same, unless of course you like frustration , and getting "NO" answers to your questions.