Federal Express Corporation Complaint - What Ground Delivery??
PHILADELPHIA, PENNSYLVANIA -- I'll just post the email I sent FedEx. It says it all:
Once again FedEx has highly disappointed me. I once sang your praise and recommended you over the sluggish service of the USPS and the abysmal package-squashing UPS. It was once a pleasure to be able to run around the corner and pick up a package which I had missed that day. With UPS you had to call and arrange for pickup the next day.
But things have certainly changed for the worse. Last Thursday I had a package shipped from NY to Phila. The shipper used your Home shipping service (Ground) I am guessing to insure the package could be delivered on Sat. if indeed Friday's proposed delivery date was missed. I was assured that the package would be delivered on Fri., March 11 as was also stated on the FedEx tracking site. Friday came and went without delivery. Sat. morning I called FedEx asking about the package and was told they didn't know why it hadn't been delivered but would certainly guarantee it would arrive that day since Home delivery service is available on Sat. and I should wait until 8pm.
Sat. came and went with no delivery again. Today I learn there is NO Mon. delivery with this service and I have to wait until Tuesday now and CANNOT pick up the package myself. Now, mind you, I could have driven the 90-min. and picked it up myself. This is how absurd this scenerio is.
I do not know what has happened to your company in the past several years but it is not the same courier I used to know and enjoy using. This is not the first time FedEx has dropped the ball and sadly has forced me back into using UPS and the Post Office. At least they can keep a somewhat tight schedule. Shame on you FedEx. You are stealing people's money and costing them valuable time. Five days for a package to travel less than 100 miles is inexcusable and totally unacceptable.