Sears Repair Service Complaint - No customer service - Repair of a ice maker in a refrigerator
We called Sears Repair Service to come in and fix an icemaker in a refrigerator. They came in and charged us $290 ($203 for "service" and $80 for parts).
The fix did not work so we called them to come in again. They set up an appt for 10 am. At noon no one came and no one called. We called them and they said they would be there at 2 pm. 2pm came and went and they did not come nor did they call. At 4 pm we called again and they promised to come out at 7 pm. No one ever came and no one ever called.
I wanted my bill adjusted since they did not provide the repair and there was no service. I fought with the dispute department for more than a week and they were very un-customer friendly and not helpful. After much agitator and arguing, they adjusted the bill by $65 but would not budge on the remainder. I do not recommend anyone use Sears Repair Service as they just do not care. When you call they will listen but they are adamant about their charges and will not budge. Do not let them into your home. They are the worst! Do not use them!!!