First Citizens Bank Complaint - Bank Is Allowing A Teller Leader To Have Bad Customer Service
BEAUFORT, SOUTH CAROLINA -- I have mortgage loans with this institution and due to those loans, I get the best checking account free of fees. I have used the Lady's Island branch most of the times, and I usually use the same teller that I have been doing for last 10 years, but now different associates from the bank discourage me to use the branch or the teller. After my concern, one of the executive sent me an email that I could use whatever branch I choose, but then, there was no customer service. And, again, asking me to use different associate. I have shared my concerns with the CEO and the president and requested to send me a "refusal letter to use certain teller" on their letter head, but I did not get any response, yet any further requests have been ignored.
All I want from them is genuine customer service which are to be extended to every single customer in fair way.