Macys Complaint - Macy's Worry-No-More plan misrepresented by sales rep
We purchased a new fabric sofa and chair from Macy's. The customer service representative explained the Worry-No-More plan to us, which sounded like a good deal in case we spilled food or wine on the furniture. She basically said that any stain would be covered, which I now know IS NOT TRUE. Her misrepresentation of the warranty is what gets me.
Of course, the first stain on the furniture was a skin cream. I submitted a claim right away. Worry-No-More did not get back to us within 3 business days; I had to call. We then received an email saying the claim was denied because the source of the stain is not covered under the warranty.
Do I think their warranty sucks? Yes.
Do I think it's designed for them to be able to deny as many claims as possible? Yes.
Do I think I should have read their information of what is/what is not covered more carefully? Yes.
Do I think the Macy's sales representative misrepresented the coverage? YES.
In short, if you decide the buy the coverage, WORD YOUR CLAIMS VERY CAREFULLY. Perhaps the skin cream that got on our chair cushion should have been labeled as a "facial cosmetic."