Federal Express Corporation Informative - FEDEX, avoid at all costs! (Beligerent service)
SARATOGA SPRINGS, NEW YORK -- I am writing this not because of one incident, but three!
I first bought a guitar online a little over a year ago. The package was supposed to arrive in couple of days but never showed up. When I contacted FEDEX they said that it was in a facility 2 blocks from my house. They stated I could not pick up the package, even with ID, it had to be delivered. It was a sunday so they said I would not receive it until tuesday sometime. (No home deliveries on monday.) They couldn't tell me what time it would arrive. The next day I returned home from work to find my guitar in the middle of my driveway in the rain! Not only that, the box was kicked in. If it had not been for double packing from the factory, the guitar would have been ruined. The outer box was mangled and punctured in several places. When I called FEDEX about this they just wanted to know if it had arrived or not. So much customer service.
A couple of weeks ago I ordered yet another guitar from the same vendor. Sure enough 5 days later no guitar. I contacted the vendor and, yes you guessed it, FEDEX was the shipping agent. I contacted FEDEX and they said they had no idea where the package was. It showed up in Ohio during transit and they lost it again! It took nearly three weeks to get a package that should have arrived in three days.
One of our band members ordered a guitar from the same vendor. (I never had the chance to let them know of my experiences) The guitar showed up several days late...of course. When we opened the package it was obvious that somewhere in transit the guitar was opened and handled. It contained numerous fingerprints and was scratched in spots. The box had then been retaped with a tape not used by the guitar vendor.
PS I'm not talking about cheap guitars here. These cost a considerable amount of money.
I'm happy to say the vendor has taken steps to make sure FEDEX no longer carries anything we order.
You might do well to consider this when you're going to have anything shipped.