Red Lobster Complaint - Endless Shrimp? Not at this place.
WEST VIRGINIA -- My family and I look forward to the Endless Shrimp promotion every year at Red Lobster in Parkersburg, WV. We usually try to go several times during this promotion. This year was no different. The first two times we went were okay. However, we noticed a decrease in quality on the third and fourth visits. We noticed scanty portions on salad (I could see more plate than salad.)
When our selections of shrimp came they were really good but we noticed a decrease in quality after the first servings. The garlic butter sauce from the shrimp scampi was just not as good. Very watery. The wait time for each order was anywhere from 20 to 30 minutes. My husband was furious but determined that they bring out his last two orders even though we waited over 45 minutes for them. He kept asking the waitress were was his order. She claimed that there were just a lot of people who ordered the endless shrimp and we all had to wait our turn. Later she claimed she would get in trouble if she asked the kitchen staff about it again.
We saw others get their orders within ten minutes. The only thing endless at this place was the excuses. Maybe they have an internal secret limit as to how many orders you can place and if that's the case then they need to rename this promotion.
Endless should mean UNLIMITED that was why we chose to go there in the first place. We absolutely LOVED going here but I don't know if we will ever go back at this point.
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