Central Security Group Complaint - Central Security Group underhanded business practices - Home security monitoring
Home security monitoring - Complaint
Central Security Group uses underhanded business practices to get your money. When I signed a three-year contract with CSG, I was told I could cancel at any time after that period. What I was not told was that if I didn't cancel, in writing, at least 30 days before the end of that period, my contract would automatically renew for 1 year. My contract ended July 1 and we moved out of the house at the end of June. I was called by CSG when my phone was turned off July 11 and CSG received a trouble alert. I told them at that time that I needed to cancel service as we had moved out of the house. Nothing was mentioned about the extended contract. They kept billing me. When I called to cancel again, I was told about the 30-day period and the automatic renewal and told I had to pay the remaining 8 months on my contract, unless I wanted to buy the contract out. Very deceptive. Do not use this service as they will find ways to get money out of you without providing a service.