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Circuit City Complaint - Be Alert Of This Website. Their Business Practices Are Not Honest. - Computers
Computers - Complaint
I placed an order for a computer and I even paid for next day shipping. However, Circuit City shipped a wrong item (some type of headphones). When I called the next day to find out the status of my computer, I was told by Customer Service (Veronica) that Circuit City was not going to ship my computer until I return the items that were shipped to me, in error. A good business practice, and since the error was at their end, would have been to ship me my computer, and I just give the wrong items to the UPS Driver. When I said that I was going to cancel my order, Veronica told me that the money would not be reimbursed to me until they receive the wrong items. I am being punished by their mistake. I SUGGEST TO ANYBODY DOING BUSINESS WITH CIRCUIT CITY TO BE VERY CAREFUL AS THEIR BUSINESS PRACTICES ARE NOT HEALTHY. I GUESS THIS IS WHY THEY HAD TO CLOSE ALL OF THEIR STORES IN NEW JERSEY.
Comments:
Posted by jktshff1 on 2010-11-03:
I thought they were out of business.
Posted by unhappy999 on 2010-11-03:
I can see where they are coming from. If they ship you the computer, how do they know you will send back the headphones? UPS does not handle exchanges. They aren't going to give you a refund until they get the headphones back either. I do not think they are being dishonest. They should reimburse you for the shipping to send the wrong order back since it was their mistake.
Posted by fast327 on 2010-11-03:
I,too, thought CC was closed down and bankrupt.
Posted by leet60 on 2010-11-03:
Circuit City ceased retail store operations in 2009 after going bankrupt. In the same year they launched online only sales at circuitcity.com using the name of the former retail business.
Posted by trmn8r on 2010-11-03:
I would consider it to be exemplary customer service, as well as highly trusting, to correct the transaction as you envisioned.
However, I believe that what they proposed is industry standard. When this was unacceptable to you and you cancelled the order, the refund issue arose but it is along the same lines. Therefore it isn't surprising.
However, I believe that what they proposed is industry standard. When this was unacceptable to you and you cancelled the order, the refund issue arose but it is along the same lines. Therefore it isn't surprising.
Posted by getoverit on 2010-11-03:
You can google Circuit City - looks like they are still doing Internet sales of consumer electronics (who doesn't?).
I agree with those who say that it's perfectly reasonable for them to get their headphones back before they ship you a computer. But I would think they would do something in recognition of the fact that they screwed up...maybe throw in free shipping, or something.
I agree with those who say that it's perfectly reasonable for them to get their headphones back before they ship you a computer. But I would think they would do something in recognition of the fact that they screwed up...maybe throw in free shipping, or something.
Posted by Castles on 2010-11-05:
The Circuit City name was bought by the same people who run Tiger Electronics, I believe the company is called Systemax? Or something similar?
They should definitely overnight you the computer you bought for free, since you already paid next day shipping for it once. And pay the return shipping for the headphones. I'm trying to figure out how they mixed it up so badly O_O
They should definitely overnight you the computer you bought for free, since you already paid next day shipping for it once. And pay the return shipping for the headphones. I'm trying to figure out how they mixed it up so badly O_O
Posted by momsey on 2010-11-05:
I might be in the minority here, but I agree with the OP and I think CC should send you the computer and send you a pre-paid sticker to send back the headphones. It's their fault that they sent the wrong item, and if they never get it back, that's their problem.
You shouldn't have to wait until you correct their mistake.
You shouldn't have to wait until you correct their mistake.
Posted by christy10799 on 2010-12-20:
I agree with Momsey!!! That is outrageous!!! No way no how are they going to make a mistake and I have to suffer the consequence for it! That is VERY bad business and bad customer service which is the number one reason then went out of business!!! Good riddens circuit city! I never liked that store anyways. Never had good sales, always overpriced, and apparently TERRIBLE customer service. I'm a big time shopper. I spend thousands every year. When I make my big purchases such as computers or tvs for example I prefer Best Buy. I can't speak for all but the ones in Miami have always been great in customer service and more. They took back my carpet shampooer no questions asked and gave me a brand new one! Awesome! I always get good deals there too! Now they are giving away a $50 gift card with the new Itouch mp3's!! Sweet deal! Best deal out there! I'm getting my daughter for Christmas a brand new, good quality, strong HP laptop this week at Best Buy for only $350 regularly priced at $900. I love Best Buy!
Posted by getoverit on 2010-12-21:
I'm not especially wild about Best Buy but I do get stuff there when there's a certain chance that I might decide to take it back. That can be easier and cheaper than having to mail things back, etc. and a lot of online retailers have crummy return policies.
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