Circuit City Complaint - Be Alert Of This Website. Their Business Practices Are Not Honest.
I placed an order for a computer and I even paid for next day shipping. However, Circuit City shipped a wrong item (some type of headphones). When I called the next day to find out the status of my computer, I was told by Customer Service (Veronica) that Circuit City was not going to ship my computer until I return the items that were shipped to me, in error. A good business practice, and since the error was at their end, would have been to ship me my computer, and I just give the wrong items to the UPS Driver. When I said that I was going to cancel my order, Veronica told me that the money would not be reimbursed to me until they receive the wrong items. I am being punished by their mistake. I SUGGEST TO ANYBODY DOING BUSINESS WITH CIRCUIT CITY TO BE VERY CAREFUL AS THEIR BUSINESS PRACTICES ARE NOT HEALTHY. I GUESS THIS IS WHY THEY HAD TO CLOSE ALL OF THEIR STORES IN NEW JERSEY.