Delta Airlines Complaint - Forget the Delta Travel Guarantee
ATLANTA, GEORGIA -- Delta claims they offer a travel guarantee on Delta.com. You will receive the price difference plus a $100 voucher for a future purchase if you find the same flight for cheaper on the same day you purchased from Delta.com. The catch is if they don't find the exact same deal on the competitor's website the moment they search, the guarantee is null and void. On November 3, 2010, I fulfilled all of the requirements for the travel guarantee refund. I even sent them a PDF of the competitor's website with the price and flights listed. First, they claimed they could not find the return flight on that website. Next, they claimed I did not purchase my flights on Delta.com. Finally they claimed airline prices change constantly, and that is why they could not find the same deal (all of this was within two hours). Not only did I find the same deal before I filed my claim under their guarantee, but I found it after they denied me also. They do not want to offer their price guarantee, and that is misleading and a disservice to consumers.