National Pool Wholesalers Complaint - Complete Lack Of Customer Service
FLORIDA -- I would have given them five stars if these people had simply delivered the product I ordered from them. I would have given them four stars if they had simply treated their customer with a small bit of respect. So heres the story. Somewhere along the line, somebody lost the product. I called them after two weeks, and said "where is my product". They said, I don't know, I'll look into it and call you back" I said "great". They called back the next day and said that the delivery company could not locate my package. I said, "well, then ship me another one." They said, unfortunately, their provider or source for that product didn't have any more. I said "well, thats too bad, just refund my Visa card, and I will go find another one, no hard feelings." They said "sorry, our policy is not to refund your money until we have located the product." I said, "What?" She said "It is our companies policy not to refund your money until such time as we have located your product." To which I replied, "that doesn't seem remotely fair, can I speak to your boss please." To which she nicely replied, "No. This is our companies policy, and is not subject to negotiation."
This is a 100% true story. I couldn't believe it. Their deliverer lost the merchandise, and these morons choose to make me dispute the transaction through VISA, instead of just refunding my money and treating the customer with a modicum of respect. I wouldn't buy a scum skimmer from these folks. I doubt it could leave their hands unscathed. Use these morons at your peril.