Carnival Cruise Line Complaint - Hell on the Ocean
CARRIBEAN CRUISE, FLORIDA -- My wife and I recently endured a five-day cruise on the Jubilee. This was our ninth cruise, the second on Carnival Lines. Having booked many cruises (group and individual) as an independent travel agent, I understand the cruise industry better than most.
1. During the boarding process, we were told to stop and fill out the boarding passes (attached to this letter) despite completing the FunPass previously. We stopped and filled out these forms, only to be told moments later that we did not need to fill them out.
2. The room was up to the standards of most lines. The room steward did an outstanding job.
3. The food was somewhat disappointing. The two times I, and others at our table, ordered steaks, they were inedible. Not just tough, but inedible. The fish dishes were superb. When others at our table ordered iced tea, it either never came or came at the end of the meal. Ordering a glass of wine for those at our table was a challenge, as it came either at the end of the meal or, twice, not at all.
4. The biggest problem on the ship for not only us, but the others on board, was the continual engine vibration. It was so bad that it was the subject of most on-board conversations with the other passengers. A performer remarked that it was because of all the newlyweds on board. A clever comment, but hardly one to make up for the lost hours of sleep, I, and other, endured. Having been on cruise lines like RC, Premier, RDL, Disney as well as when I was an office in the US Navy, this is the most vibration from a sea-worthy craft I have ever experienced with the possible exception of a motor launch shuttle at the US Embassy in Manila. Coming on a cruise to relax was a letdown when it resulted in sleepless nights.
5. I was told that since I was a repeat sailing customer, we could attend the party/reception for the returning guests. I was asked during the phone interview twice and indicated that it was a second cruise. We were turned away at the door and not given an invitation, stating that there was no record of previous cruises.
I am not a complainer. I loved the previous cruises and have never written a complaint letter before. I feel that this was a wasted cruise and wish we had put our money on another cruise line. This was a large disappointment.
I realize the Jubilee is being transferred (sold?) to an Australian line. I can only guess it is because of the miserable comfort level on board. What has happened to Carnival Cruise Lines over the past four years? There is a very noticeable decline in caring for the guests.