Europcar Complaint - Fraudulent charges on credit card and excess refuelling charge
GENOA, ITALY -- July 2010 Rental
Service was fine, car was fine (for 3 days rental) but the refueling charge of $210 Canadian is fraud and was not approved. I wrote to them on August 14th and I have not heard one word from them since.
Subsequently, they charged another $25.00 euro on my Visa card with no paperwork. Visa has agreed to reverse this one as we swore that we did not approve it.
Beware of this company's process as there was no one to check the car or fuel at the Genoa airport. I am hoping that Visa will reverse the refueling charge for us but as time passess, I am not hopeful.
I will never rent from this company again and suggest that buyer beware.