Budget Rent-A-Car Complaint - Budget Scams Renters with LDW Charges
I just want to warn potential Budget customers that Budget runs scams involving their LDW (loss damage waiver) charges. Make sure you READ the paperwork they hand you. Budget agents will lie straight to your face. And if they make a mistake, their customer service will not help you.
We were covered by our personal auto insurance, and specifically told Budget we did NOT want any additional insurance for our car rental. The Budget agent (San Diego location) told us we were NOT being signed up for additional insurance, then handed us the paperwork with the typical "sign here, here, and here" instruction. We believed the agent was competent and honorable, so we signed where indicated, but found out at the end of our rental period that we had actually been presented with paperwork charging us for LDW fees.
We figured Budget made an error, but customer service was completely unhelpful and dismissive of our complaint, leading us to believe this was likely a scam run on multiple unwary customers.
Make sure you take the time to read the fine print. OR simply don't rent from a company that scams its customers. My whole family has been loyal Budget customers for over 20 years, but they have no appreciation for customer loyalty. I will NEVER RENT FROM BUDGET again.