Sears Complaint - Selling Appliances - Not Customer Service or Competence
California Sears Stores in Placerville and Cameron Park. There is NO customer service, no follow-up, nothing. Easy to order, easy to pay and then it is over. Good luck getting it delivered or installed. This is our last purchase and the last for my children as well. I should have gone to Lowe's or Home Depot, or an independent store. Personnel are consistently inept. Took two weeks to get my receipt, 5 phone calls and three weeks to even get my message to the salesperson. Her co-workers (at two different stores) said they forgot to give her the message. Of course the delivery people aren't here either, but they changed their time and didn't inform the customer, now I can just adjust mine - after all I spent $4000 and they now have the money so what can I do. Last installation = the washer they installed is so imbalanced that it throws anything on it onto the floor; yes of course I called about it. But they didn't call me back. I finally gave up and apparently didn't learn. Frustrated and disappointed but with this purchase, at least I have NOW been convinced that the Sears we grew up with, the one with the quality products, friendly staff, and great service does not exist any longer in any form.
11/05: I was called at noon and they have no idea where my products are. They didn't get them and there is nothing they can do. Apparently SEARS also has no followup and so the first they know you are not getting your purchases is when you are standing in your empty kitchen. Their update that it is out of their control and their vendor isn't calling them back. Haha what a surprise that Karma should strike them. Anyway, I have no range or microwave, they have no idea when it might be coming or if. I started the entire process by calling every local small store, they did not carry the Jenn-Air product. In the future I will change products before I buy from Sears. I judge a company by how they handle problems, Sears is currently not dealing with it - is that the service you are looking for? Glad I did this with my own home before I purchased all appliances for the new house.