Frontier Communications Complaint - Ripped Off But Big Time
DELAND, FLORIDA -- I have been with Frontier for 15 years, since moving to this area. A couple of years ago, a woman from Frontier was plying the neighborhood (repeatedly) with an offer I couldn't refuse: around $30 for an unlimited local/LD plan with numerous features. Came with a 1-year contract. BUT when I got the first bill, it was around $50. I called to query and was told, patronizingly, that "everyone has to pay their taxes" (NB. I recently switched to Cable One, and the salesperson gave me the full price, including taxes and fees. And the amount I am being billed is actually a couple of dollars LESS than that. If Cable One can do that, why can't Frontier? Also, how come nobody mentioned that the snazzy features were free to HAVE but most incurred a fee if I USED them?)
I recorded a request to switch one of my land lines to Cable One on 8/30 this year. It took one day shy of a MONTH to release the damn line. Then I got a bill for a month of service AFTER the date of cancellation. I called and was told that I could pay up and get a rebate check or wait for another bill, which would be adjusted and correct, but then I would have to pay a LATE CHARGE. Extortion, anyone? A month later, I finally got another bill showing a credit, called, and was told that it would take OVER THREE MONTHS to send me that check. Good grief -- that may be legal but it's certainly not ethical. At this point, my feeling is that if Frontier were the last phone company on earth, I'd be using carrier pigeons and a tin can with a string.