Alltel Complaint - Sold out to Verizon or is it AT&T????
I would greatly suggest to all who read this to never, ever, ever, sign any contracts for any cell phone company. Infact, we would all be better off if we BOYCOTT the Big Cell companies (Verizon and AT&T) entirely.
We have had our cell phone service with Alltel in Rural SD for several years. In general, the phone service itself has been very good. Customer service as other have said has been rude and ridiculous, but the service has been good.
Now however, Alltel has been bought out by Verizon and thanks to the non-monoply clause of the FCC, Verizon had to sell its SD Alltel assets to AT&T. Of course, we "upgraded our phone in June, and we are still under contract with Alltel/Verizon. Now, unfortunatley, despite our wishes, that contract is going to be sold to AT&T. The problem is, that I do not want to be part of AT&T. I want absolutely nothing to do with that miserable, worthless company. I have bad blood with them going way back to college. So I have no interest in joining AT&T.
Alltel/Verizon could have done the right thing and released us from our contract, but that would be asking too much. They say, that I am "required to try out AT&T for at least 30 days" and if I decide not to continue using AT&T service then AT&T will let me out of the contract with no strings attached (Yeah right!) They are even giving me (since the phone I picked out will nolonger work on their modified towers) a "free" phone as a welcome!!!! Yeehaw. Of course none of my whopping three phone choices are the phone I currently own and purchased at the store via Alltel and I ofcourse... I don't want AT&T!
So... without my consent, input or anything my contract is sold to another company and I am forced to pay for their service for 1 month even though I know I want nothing to do with them. I am to waste my valuable time filling out form after form and getting and returning "free" phones, signing up with them and then dropping a service I have quite clearly stated that I do not want OR... I am forced to pay $200.00 to get out of my Alltel contract. The Alltel/Verizon customer service agent actually had the nerve to tell me that this fee was "small". Unbelievable! In what world does one live in, when a $200.00 waste of money for no service is "small".
The icing on the cake... if I refuse to pay them, then they destroy my good credit and harass me with collection agents for the next 20 years. Nice little system they have set up huh? If there are any lawyers trolling in here looking for the next case call me.
If you are reading this review, please take my advice and never ever ever sign any contract with any of these crooks. "Free" cell phone or not. Don't be fooled by the illusion of choice. They are all in it together.