Toys R Us Complaint - Layaway policy
OKLAHOMA CITY, OKLAHOMA -- We were planning on putting $70 on layaway yesterday, a $50 Wii game and a $20 movie. The associate and the manager were helping us and we paid the $14 minimum for putting it on layaway. We did not get any papers on the layaway policy or any verbal instructions on the layaway. We got out to the car and looked at the receipt and the $50 Wii game was not on it and we have a $10 service fee that we did not know about. We went back in and apparently there is a $10 service fee and the Wii game is a hot item so it can not be put on layaway. So we are paying $30 for a $20 movie. And they refuse to refund us our money. So watch out for that $10 service fee and make sure you have all your items on there before you put anything on layaway. I am glad that we are only out $14 and not a crazy amount of money. Toysrus will never have my business again.