Carnival Cruise Line Complaint - Cruise from hell
I'm not sure where to start, so I'll just start with our arrival at the Carnival Cruise Terminal on Oct 23rd. Arriving early with hopes of getting unpacked in our cabin so that we can begin our cruise with the usual sail away deck party, we soon learned that arriving early was a waste of time. The ship arrived late from it's previous trip with propeller problems and a boat load of late travelers that had to get off. We were told that we could shuttle to a nearby area for lunch at the expense of the cruise line. We also quickly learned that in doing so, we would have to stand in the long line again when we returned. Next we learned that we would not be going to our originally scheduled destinations (Jamaica and Cozamel). The original destinations were picked by us, partly because we had never been there before. Since we were using my only week of vacation time to take this trip, we basically had no choice but to stay and hope for the best. After spending most of day 1 of our 5 day cruise in the crowded terminal, we finally got to our cabin. It soon became obvious that we were on a very old and not so clean ship. During these 5, no 4 days, we saw a very worn out vessel that has been painted over & over. The door frame to our bathroom was rusted badly, as well as many other places around the ship including the pool. There was noticeable mold on the balcony handrail, even after the balcony was closed for a few hours for cleaning during our trip. The balcony deck had some sort of food scraps on it, the used robes of previous travelers were in the closet, and the bathroom tile had some very dated mold on the caulking. The bathroom sink looked as though it was from the 60's along with several scratches and marks. The cleaning staff vacuumed daily around the elevators, which was good, except they totally disregarded the safety of travelers trying to jump over the cords. Three "officers" in white uniforms watched as 2 of the cleaning staff scrubbed the empty main pool under a rope net in front of several hundred travelers attending a concert where the band played directly above the pool. This looked as though the 2 staff members were being publically punished for something. Two officers in white, on at least 2 days, watched as 2 staff members removed lounge chairs from the deck and stacked them along the wall, even though travelers were searching for a place to relax. The public restrooms were nasty. Just basic nasty. I had to stand in pee, to pee at the urinal. Kids were allowed to jump & splash in the hot tubs. The food was not cruise worthy, escpecially the 3 days of Mexican buffet. Three days!!! The pizza had yellow rubber for cheese. I ate no ice cream from the ice cream machines, simply because of the nasty mess. Here's another good idea: Let's close a section of the upper deck so that we can all get high from the paint fumes from the painting of the deck rails. So that meant only the smoking side of the upper deck was open. But really that was not a big problem, because everyone pretty well smoked wherever they wanted to. Nothing makes for a better afternoon in the rusted pool, than the added paint fumes and smell of cuban cigars. Only one person in the dining room looked as though he enjoyed his job. He served our drinks with a huge smile and a happy greeting. He should lead customer service courses to the other dining staff members (starting at the top). The daytime activities were lacking in activity. Bingo, bingo, and more bingo, which was played by only a few. There were less than 15 travelers at the "Guess That Face" event. The big "Bean Bag Toss" event was putting the bean bag toss game by the pool and leaving it. No organized game, no staff involved, just a few kids throwing the bean bags at each other. Even though the Kareoke times were well attended, they kept pushing them into a smaller lounge. The musical show was okay, but only 2 nights. I'm guessing the guys attending were only there because of the female dancers' attire. They might as well went bottomless, since what they wore, covered nothing. All we can remember from those shows is female butts. Who knows what they sang or did. This entire cruise was a ride down the ocean on a nasty beat up "funless" ship with bad food, lousy activities, and crappy service. My recommendation for this ship is retirement. Not only the ship, but also the management.